Returns Policy

If you change your mind about your piece, Sheila Box jewelry will happily offer a gift card to the amount of 110% of your purchase or a refund of 100%, excluding the shipping costs Sheila Box has already incurred and gift wrapping. All returns must be requested within 30 days of receiving your piece.

To organise a return, please contact us: service@sheilabox.com

All return requests will be reviewed within 24 hours and please allow 5 days for your return to be processed once received.

Sheila Box jewelry will not accept any pieces when:

1. A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging

2. No refunds on sale products

Warranty:

Sheila Box jewelry offers an 6 month manufacturing warranty on its items, which covers faulty clasps & faulty links in some jewelry. In the rare case that breakage occurs due to a manufacturing fault within the first 6 months purchase , Sheila Box jewelry will happily repair the item or offer a gift card to the full amount paid and return it free of charge. If damage has occurred due personal wear & tear, discoloration due to metal-skin reaction, mishandling or not caring for your piece, it will not be covered under warranty.

Cautious：Strictly no refunds on Afterpay, however we are able to offer a gift card. Please note: This is due to the cost we incur for offering these services on our website.